Perry's Cafe and Beach Rentals - Santa Monica

I rented 2 bikes from Perry's today at the Venice beach location for 2 hours.. I bought the key and lock for extra security. We rode to Santa Monica and parked our bikes at the pier and 2 other restaurants. The last restaurant which was Perry's cafe & rental... 1 bike was stolen. It happened to be stolen in front of the 2nd Perry bike rental location. 5 steps away from the MAIN office 1 bike was stolen. The lock was secured on both bikes and we were only away for 30 mins for 1 drink. When we returned, there was only one bike left and we asked a gentleman if he noticed when the other bike was taken. He was there for the last 20 mins and only noticed 1bike the whole time. So, the other bike was only there for 10 mins until it was "stolen"
We literally took 5 steps away from where the bike was stolen and lord behold there was, Perry's main rental office, and brought it up to their attention. They had cameras right on the bikes so we could definitely see who took it.
They started looking at footage to find who stole the bike... 30 mins later we are still looking at foootgae. Mind you, they know exactly what time we arrived and I know the bike was stolen within a 10 mins span. So, why did they tell us a guy arrived and took our bike to apparently give himself an "upgrade"? I then asked to see footage so I can make a theft report. They said oh that didn't happen and now all the sudden the footage looks blurry. Then they started to become concern about the time were taking to look up footage and wanted me to go home and they would follow up with me. I didn't mind them taking up my time as they were about to charge me $375 for a replacement. They were NOT BUSY AT ALL and had 5-6 people in their office texting and brainstorming. But they insisted me to head home and they will message me the camera footage later. Here I am 2 hours later writing this review and I still haven't heard from them.
But they were so kind enough to tell me to call my credit card company and report the bike stolen. Somehow they just knew my credit card company would reimburse me. (Which they did)
Long story short.... This bike rental place can not be trusted. I parked my bike 5 steps away from their main office with cameras and all. They could not give me footage and charged me for replacement. They told me it's $375 for replacement but at the end they told me they will discount it for $275. How does this happen? Especially when BOTH bikes were locked up with key/ combination. The only people with extra keys and combo is the bike rental place. That lock was not cut nor open, but one bike was gone within 10 mins and no footage could be found.

If you rent a bike from perrys rental... DO NOT EAT AT PERRYS CAFE!!!! As that cafe is owned by the bike company and the bike parking station you can not see from where you dine from. BUT DEFINITELY CAN BE SEEN BY THE MAIN RENTAL OFFICE. they know combo and have keys and won't show you footage and will charge you yo replace the bike!
But no worries they will insist for you to call your credit card company to get a chargeback. So they get one star for that advise.

I go to Perry's multiple times a week. Stepanie always takes such care of me and my volleyball crew. She is quick
and does such an amazing job at multi tasking. Everyone is super polite and believe it or not the food is decent. Beach cafes get a bad wrap but Perry's is a cut above the rest if you know what to order.

Good food and great location! The girl working the counter was really nice too. We love Santa Monica Beach and Perry's is an institution

I love Perry's. I don't have a bike so renting a bike for $12 for the hour is affordable and the bikes are all in good condition. Anytime I've had food here, it's always been so good! Great atmosphere, great service.

The service here is GREAT! Big shout-out to Steph who is always so helpful and friendly. :) -- Scott

Fabulous experience renting bikes-came 2 days in a row and staff --special shout out to BRIAN!- was wonderful- prompt, courteous, helpful
For a great biking experience don't hesitate to rent here and follow it by a snack and chilling out in the comfy set up by the beach!

The breakfast burrito was the bomb! And large enough to feed two of us. I will definitely be back if in the area again!

really laidback and cozy. curly fries ($7) were amazing and came with a generous portion of ranch (important!)

On my most recent visit to your establishment, I was truly taken aback by the exceptional service delivered by your staff. Very friendly and they took great care to ensure that my orders aligned perfectly with my expectations. and the overall ambiance with the musical classics and beach view makes an absolutely sensational experience. Thank you!

10/10; Prices are very reasonable. Got an Avocado Toast and it was so yummy ! Def recommend !
Workers were nice and mannerly.
They accept apple pay!